tag:blogger.com,1999:blog-573285270057359097.post8550200355716908736..comments2023-04-20T10:12:59.255-07:00Comments on Maturity is a bitter disappointment: Neutrogena: Skin IDIrene Palmahttp://www.blogger.com/profile/01056583938073036096noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-573285270057359097.post-17717101006270477292010-08-06T06:49:36.067-07:002010-08-06T06:49:36.067-07:00How about this--I have been trying to get a hold o...How about this--I have been trying to get a hold of them for FOUR weeks through customer service and have actually waited on the phone for an hour, sometimes an hour and a half, just to see if anyone would ever answer- of course they never did. I did my laundry, cleaned the dishes and cooked dinner all while on hold. And I got the same response, "we are receiving higher than normal call volume"...blah blah blah.<br /><br />I've sent them two emails to no avail-not even an email acknowledging mine. What makes matters worse is that I'm trying to reach them because it turns they pay UPS for the basic service- meaning they can drop the product off in front of the customers door if they are not home. Well, I live in an apartment building and someone stole my product and left the empty box at my door. So now I have had no product for FOUR weeks yet they still charged my acct. UPS told me Skin ID should reimburse me or send another order b/c they pay for the service. Unfortunately for me, this is the best product I have used and I do not want to have to search for a new one, but if I have to I will. But even if I chose to do that, I doubt I'll be able to get anyone on the phone to cancel!<br /><br />Isn't there someone we can complain to? I've been trying to search for the name of the CEO or someone else with authority but have not had any luck.Ceresahttps://www.blogger.com/profile/00405840698619037493noreply@blogger.comtag:blogger.com,1999:blog-573285270057359097.post-70934496180025764662010-07-12T09:14:11.414-07:002010-07-12T09:14:11.414-07:00Hey, if Dawn is good enough for an oil-covered pen...Hey, if Dawn is good enough for an oil-covered penguin...Irene Palmahttps://www.blogger.com/profile/01056583938073036096noreply@blogger.comtag:blogger.com,1999:blog-573285270057359097.post-47031258392948414302010-07-11T21:39:14.463-07:002010-07-11T21:39:14.463-07:00They personalize the agita and wrap it up in that ...They personalize the agita and wrap it up in that minimalist packaging that makes them so high falutin' to begin with.<br />I'm now at the point where dishwashing liquid (for cleansing) and bacon grease (moisturization) seem luxurious to me.Anonymousnoreply@blogger.com