Tuesday, August 16, 2011


The other day I wrote about my experience about a hair salon in my neighborhood on Yelp. I had been pretty excited to go to this place, and I went on one of the days before I returned to work, while Exton was at daycare. It was, I think, my first day out without him since he was born, and I was tired, missing him, and ready to feel pretty again.

The haircut (and color) worked out okay. The color (which was supposed to be "just" highlights) came out a little too all-over color but I liked it (it's been so long now that the top is growing back in... white). The only problem was the actual service. Here's my review on Yelp:
I did not want to write this review. My visit was some moths ago, and I held off on writing this because I thought I might like to go there and give them another shot.

Because, I have to say, my cut and color was really good. But the service (by the owner, no less) was horrible. She spent the entire time she was doing my hair talking to someone else (someone from Aveda, I think, though I was never sure. I didn't feel bad about eavesdropping on their conversation as I had pretty much nothing else to do and no one to talk to). I was left alone with no explanation for quite a long time.

I realize that owners are busy people who have to conduct business when they can; however, I didn't request the owner when I made my appointment (I had had a great cut and experience there several months earlier by a young woman who no longer works there), and thought it was pretty unprofessional of her. I was very uncomfortable.

I love Aveda haircuts and products and my hair even grew out great from this cut (and the color still looks good), but I won't be going back. Times are too tough to put up with bad service, especially at the prices they charge.

Also... while I was sitting there, doing nothing, I happened to be checking out their Yelp reviews on my phone. The owner "caught" me doing that, and made a defensive comment about the "bad reviews," which I thought was weird.
A couple of days ago I received a message on Yelp that I had gotten a "compliment" on one of my reviews. I clicked on it, and some person had written in, shocked that I had received sub par service. She was surprised, because she goes to this salon all the time and has never had the same sort of experience that I wrote about.
I thought about this for a while, and of course didn't "publish" this comment. I wondered if I should just ignore it or write back. It seemed silly, but I thought it was kind of weird that someone would use the "compliment" system to defend the salon. ("Compliments" can be printed alongside your review if you want. I do not want.) Today I wrote her back. See below.
Hi, M***,

I received your "compliment" on my review of [redacted] Salon, and want to remind you that everyone's experience is different. That day, for my appointment, my service was disappointing. Reviews are opinions, you don't have to agree with all of them.

Why would someone do that? I'm sure this person (now "blocked" from me on Yelp; I'm not stupid) is associated with the salon. I didn't write the review to "get" them - I wrote it because that woman who cut my hair could've done a better job at making me comfortable. She didn't. End of story. I hope.

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